Customer Support Specialist |
| Location: | Burlington, NJ |
| Salary Range: | $12-14 per hour commensurate with experience |
| Exempt/Non-Exempt: | Non-Exempt |
| Benefits: | Medical, dental, vision, life insurance, 401k, Mileage reimbursement, Blackberry |
| Employment Type: | Full Time |
| Department: | Service |
| Description: | Stewart Business Systems is a subsidiary of Xerox. We are the elite sales and service provider of digital document imaging solutions for New Jersey and the eastern part of Pennsylvania. We’re a locally run company trusted by the region’s businesses since 1959 and now have the backing of a Fortune 500 company, Xerox. We’re headquartered in Burlington, New Jersey and have offices in Princeton, Clifton, Lakewood, and Willow Grove, PA. Our decentralized management philosophy allows for very responsive and personalized customer service and support. We offer extensive product and service training, excellent benefits, competitive compensation, a positive working environment, and development opportunities.
We are currently seeking a support specialist who will be responsible for the monthly billing and data collection activities associated with customers under contract.
This position involves 90% travel to assigned customer accounts. You must have your own car with an insurable driving record and be willing to travel to our customers in all of New Jersey, eastern Pennsylvania, and Wilmington, Delaware.
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| Duties: | Contact customers and schedule times to visit their site during business hours
Collect printer meter readings at customer site
Tag new or additional printers not currently on contract
Record model numbers, serial numbers, IP addresses, and physical device locations
Educate and present automated meter acquisition process to customers
Coordinate installation of the solution with field service representatives
Update internal account information (spreadsheets/database) with any new equipment added to contracts
Reconcile printer data with equipment listed on contracts over time
Perform other duties as assigned |
| Qualifications: | Previous customer service, administrative, sales or marketing experience desired but not required
Valid driver’s license, insurance driving record, and reliable transportation
Proficiency using Microsoft Office; intermediate skill level in Excel
Excellent communication (oral and written) skills
Personal drive and internal motivation toward high achievement
Demonstrated flexibility and adaptability |
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